Coronavirus Update for Families

Enduring the challenges with St. Andrews Resources for Seniors System

At St. Andrew’s Resources for Seniors System, we are not just enduring the COVID-19 crisis but we are advancing under tremendous pressures.

To help boost moral, we've decided to provide our staff with shirts to show our support.

PPE: While Personal Protective Equipment (PPE) was difficult to obtain in the first weeks, we were able to finally secure PPE through our multiple vendor relationships and share it between our communities. This PPE has cost us hundreds of thousands of dollars and we have been blessed that a portion has been covered by the generosity of our donors.

  • Staffing: As a not-for-profit organization, our employees are our most valuable asset, and we are very competitive with a complete compensation package. This has helped us to retain talent long-term, and continue to provide the care our residents have come to expect. We have not experienced the similar staff shortages as some companies.
  • Ahead of the curve: We were one of the first senior-focused organizations to start communication with families and staff regarding the COVID-19 crisis, and we have kept everyone informed as our procedures have changed.
  • Outcomes: We take the health and safety of our residents extremely seriously. We have limited many of the risk factors, which kept the number of staff and residents that did test positive with COVID-19 at very low levels, compared not just to other senior communities, but the public at large.
  • The Fun side: With families still being unable to visit, the staff’s relationship with the residents has strengthened, and everyone is getting in as much fun as possible. We added 20 new i-Pads for residents to use to communicate with families and friends, and we also started a program so people could send a card to residents and help brighten their day. Our hardworking staff were not forgotten with our t-shirt events, goodie bags and many special lunches.


We are exceptionally focused on the health and well-being of all of our residents at every level of care, as well as for our employees who serve them. To meet the challenge of protecting our residents, rest-assured that we are working to meet or exceed the guidance provided to us by the federal and state governments.

We are actively preparing for possible cases of Coronavirus (COVID-19).

We are quarantining any resident who is exhibiting symptoms of the virus. Any staff member entering a quarantined resident’s room dons hospital-grade personal protective equipment, which will immediately be removed after the visit in order to minimize the risk of cross-contamination.

We have implemented social distancing precautions and thoroughly disinfecting the eating areas in between residents utilizing them. We are encouraging “ordering for carrying out” and eating in their apartments and limiting group size.

All visitors are restricted at this time, all done in the name of protecting this vulnerable population. Here are options to help those residents feel and stay connected.

  • On all community websites & St. Andrew’s website – – relatives and friends of residents can click a link which will send a free personalized “thinking of you” card to the resident, which will be hand-delivered and read out loud by a staff member at the community.
  • For residents without a phone, staff will be able to provide a clean cell phone for them to speak with family members.
  • There are also tablets available for residents who wish to Skype or Facetime with those outside the community. The staff is able to set up pre-arranged appointments for families to call in to their loved ones.
  • Window visits are being allowed, and the staff will gladly make the arrangements so that visitors and residents can see each other and speak from a safe distance.

St. Andrew’s is continually exploring new avenues to help their residents stay connected during the current visitor restrictions. Please let us know if you have a suggestion we can attempt to utilize.

SLCR Guidance on Residents Leaving the Facility

This is guidance from SLCR; it is not a mandate but rather provides facilities with an avenue to protect the health and safety of residents.

It is appropriate for facilities to ask residents not to leave the facility, unless for a necessary medical reason that cannot be addressed in the facility. For those insistent on taking residents out of the facility, SLCR recommends the following:

  • Only legally authorized persons may remove a resident from the facility. This may be a durable power of attorney for healthcare (if the DPOA has been enacted), a legal guardian or the resident themselves.
  • Before a resident leaves, the facility should follow the discharge regulations to the extent possible so that the resident receives appropriate care while away from the facility.
  • Upon leaving the facility, the resident, their legal representative and all those required by regulation should be given a written emergency discharge notice. It is imperative that the notice contain the required elements stated in regulation, including the reason for discharge (as permitted in regulation) and the location to which the resident is being discharged.
  • Those taking the resident out of the facility are to be informed that the resident will not be permitted to return until the restrictions currently in place are lifted. When appropriate, residents may be required to obtain clearance from their medical provider which may include proof of a negative COVID-19 screening.

The health and wellness of our residents and the caregiving teams who support them is our number one priority. We are staying abreast of the latest information from the Missouri Department of Public Health and the Centers for Disease Control and Prevention (CDC), and we are working with state and local public health and emergency preparedness officials to strengthen our preparation for a possible outbreak of Coronavirus. Based upon revised recommendations of the CDC, we will limit visitors into the campus to combat the spread of the disease and protect the health and welfare of our residents except for certain situations, such as end-of-life situations and/or significant change. We encourage loved ones to communicate with our residents in ways, other than in-person visits, such as video chat, telephone, or social media. These precautions are vital to helping us avoid and minimize the possible spread of this virus.

We are also educating staff, residents, and families on symptom awareness for COVID-19, infection control best practices, and have clear protocols for staff to stay home and not come to work if they are or live with someone who is ill or symptomatic.

Detailed and specific plans are already in place for a wide range of emergencies and are being updated and evaluated as new information becomes available, and we are working closely with other health care providers in our community to help ensure the health and safety of all.

As we navigate this challenge, we remain focused on providing exceptional care and services for our residents.


Help protect the caregivers that faithfully care for your neighbors across all St. Andrew’s communities. Extra precautions to protect our caregivers require the use of personal protective equipment - PPE. Items like medical masks, gloves, and gowns. We are fortunate to have these supplies available now, but we fully anticipate that we’ll run out of them in a matter of weeks.

To address this crisis, we have initiated the St. Andrew’s EQUIP FOR CARE Fund

The need for PPE has put a strain on our resources, so to help we have created a restricted fund, Equip for Care, that will support the purchase of PPE supplies.

We hope to raise $10,000 for the Fund to reduce the financial gap for needed supplies. Please consider a donation. Your donation will provide:

$25.00 buys one box of 100 gloves
$50.00 covers the cost of a dozen gowns
$100.00 funds 100 face masks ($1/mask)

Any amount is helpful. Donations of PPE supplies are also welcome.

Click here to make an online donation or call our office to coordinate a supply pick up: 314-726-0111

Supporting Coronavirus Prevention in LTC Facilities

Some LTC homes will make the difficult decision to limit and/or restrict entry of family and friends into their care settings. To help family and friends understand restrictions being put into place by many LTC providers, Consumer Voice, a national Ombudsman program resource, has put together a webpage:

Other Helpful information:

JEFFERSON CITY, MO –The Missouri Department of Health and Senior Services (DHSS) activated a statewide public hotline for citizens or providers needing guidance regarding the novel coronavirus, or COVID-19. At 8 a.m. today, the hotline opened and can be reached at 877-435-8411. The hotline is being operated by medical professionals and is available 24 hours a day, 7 days a week.

“Communication is vital to our response to this rapidly-evolving situation,” said Dr. Randall Williams, director of DHSS. “For several weeks, our COVID-19 webpage has been and continues to be a great resource for the public, but having the hotline as an additional resource will likely be invaluable as citizens seek guidance for their concerns.”

“It is important to know what to do if you have concerns about an illness during this outbreak,” said Williams. “For those who may be at risk for COVID-19, we encourage them to utilize this hotline or call their health care provider or local public health agency to inform them of their travel history and symptoms. They’ll be instructed on how to receive care without exposing others to the possible illness.”

Simple preventive actions that help prevent the spread of all types of respiratory viruses include:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.